How can I deposit and transfer funds?

Preparation Before Getting Started

Welcome to your Web3 journey! If you’re new to Web3, understanding how to acquire cryptocurrency and master basic wallet functions is your first step into the ecosystem. This tutorial will walk you through depositing and transferring crypto within your wallet, empowering you to manage digital assets quickly and confidently.

Before you begin, please make sure you’ve completed the following preparations:

• Update your wallet app to the latest version for optimal features and security
• Back up your mnemonic phrase securely—this step is crucial for protecting your digital assets
• Store your mnemonic phrase carefully and never share it with anyone or save it online

How Do You Buy Cryptocurrency?

If you do not yet own any cryptocurrency, your wallet offers several convenient ways to purchase crypto with fiat currency. The most popular options are OTC (Over-the-Counter) and P2P (Peer-to-Peer) trading. Each method has its own advantages, so you can choose the one that best fits your needs.

Features and Advantages of OTC Purchases

The OTC feature gives users a fast, compliant way to exchange fiat for crypto. It supports over 50 fiat currencies, including USD, EUR, JPY, KRW, and VND, allowing you to buy major stablecoins like USDT and USDC, as well as leading tokens such as BTC and ETH.

The wallet platform aggregates multiple trusted OTC providers, offering the following advantages:

• Speed and Convenience: Unlike traditional centralized exchange OTC channels, wallet-integrated OTC lets you complete exchanges instantly, without lengthy registration or verification
• Flexible Limits: No limit on transaction amounts, so you can make both small trial purchases and large trades
• Secure Funds: Partner OTC platforms undergo strict vetting to ensure compliant and safe funding sources
• Easy Operation: Ideal for users entering Web3 for the first time, lowering the barrier to entry

Step-by-Step: Buying Crypto via OTC

Here’s how to buy cryptocurrency using OTC:

1. Open your wallet app and click the "Buy" button on the right; select "Buy crypto" from the menu
2. On the next screen, set your preferences:
   • Select the cryptocurrency you want to buy
   • Choose the relevant mainnet (e.g., ERC20, TRC20)
   • Select your fiat currency
   • Pick a payment method (typically credit or debit card)
   • For example: Use USD to buy USDT on the ERC20 network
3. Click "Go to Moonpay pay" or select another OTC provider, then follow the prompts to complete identity verification and enter payment details
4. Pay using your credit card or another supported method
5. Once you submit your order, your purchased crypto will typically arrive at your wallet address within minutes

Note: First-time OTC users may need to complete KYC (identity verification). Prepare your ID documents and required materials. After approval, future purchases will be easier.

Buying Crypto via P2P Trading

P2P is another popular way to buy crypto, supported by partner exchanges. P2P transactions let you trade directly with other users and often offer more payment options, such as bank transfers, Alipay, WeChat, and more.

P2P Purchase Process:

1. Open the wallet app, click "Buy" on the right, and choose "P2P trading"
2. On the next screen, select the token you want and browse the available P2P merchant list
3. Choose a merchant based on price, payment method, and transaction limits, then click "Buy"
4. If you’re new to the platform, register an account with the partner exchange
5. Complete KYC verification (usually requires uploading your ID and facial recognition)
6. Once verified, proceed with your purchase
7. Pay the merchant as instructed and confirm your payment on the platform
8. After the merchant confirms receipt, they release the crypto, and you’ll receive it in your wallet

P2P Trading Tips:

• Trade with reputable merchants who have high transaction volumes
• Follow platform rules strictly; do not contact merchants outside the platform
• Include the order number or specified remarks when making payments
• Keep your payment receipts to provide proof if disputes arise

How Do You Transfer Crypto to Your Wallet?

If you hold cryptocurrency on other platforms, you can transfer those assets to your wallet address. While the process is straightforward, pay close attention to key details to keep your assets secure.

Detailed Transfer Procedure

For example, to transfer USDT on the Ethereum network:

1. In your wallet app, tap "Receive"
2. Select the token and the corresponding mainnet
   • Important: The transfer and receiving networks must match (e.g., both ERC20 or both TRC20)
   • If you use different networks, assets will be permanently lost and are unrecoverable
3. Get your receiving info:
   • Share your receiving QR code so the sender can scan and transfer
   • Or copy your address and paste it into the recipient address field of the sending platform
4. Enter the recipient address on the sending platform:
   • Paste your copied address into the recipient field
   • Double-check the address: Verify every character for accuracy
   • Watch out for clipboard hijacking; always confirm your address wasn’t altered after pasting
5. Enter the transfer amount and review the transaction fee
6. Submit your transfer and wait for blockchain confirmation

Transfer Security Best Practices

To maximize asset safety, follow these guidelines:

• Small Test Transfers: When sending to a new address, transfer a small amount first to confirm before sending larger sums
• Batch Transfers: For large transfers, split the amount into several transactions to lower risk
• Address Verification: Always check the recipient address carefully before each transfer, especially the start and end
• Network Confirmation: Ensure that both sender and recipient use the same mainnet to avoid asset loss
• Save Records: Keep the transaction hash (TXID) for future reference and tracking
• Network Status: Transfers may take longer during congestion; be patient and avoid resubmitting

Common Mainnet Types Explained

Different cryptocurrencies support various mainnets. Knowing the mainnet types helps you choose correctly:

• ERC20: Runs on Ethereum, offers moderate speed and higher fees
• TRC20: Runs on TRON, delivers fast transfers and lower fees
• BEP20: Runs on Binance Smart Chain, with fast speed and moderate fees
• Native Mainnet: Such as the BTC and ETH mainnets, which are the original blockchains for their respective coins

How Do You Add Mainnets and Tokens?

As you explore Web3 further, you may need access to more blockchain networks and tokens. Your wallet supports adding a variety of mainnets and tokens for flexible asset management.

How to Add Mainnets

A mainnet is the primary blockchain network. Adding new mainnets allows you to use different apps and tokens. Here’s how:

1. On your wallet homepage, tap "All Mainnets"
2. Select "Add Mainnet"
3. Find your desired mainnet in one of two ways:
   • Search for the mainnet by name
   • Browse the mainnet list shown
4. Once you locate the mainnet, tap the "+" icon next to it
5. Enter your wallet password to confirm
6. After successful addition, the mainnet appears in your mainnet list

How to Add Tokens

After adding a mainnet, you can add specific tokens on that network to display in your asset list:

1. Select the mainnet you added
2. Tap the "+" icon next to the mainnet
3. Add tokens by:
   • Searching the Token Name: Enter the token’s name or abbreviation
   • Searching the Contract Address: Enter the smart contract address for greater precision
   • Selecting from the List: Pick directly from the list of popular tokens
4. Once confirmed, the token will appear in your asset list

Mainnet and Token Management Tips

For optimal digital asset management, follow these practices:

• Add as Needed: Only add mainnets and tokens you actually use to keep your interface clean
• Verify Contracts: Always obtain contract addresses from official sources to avoid fake tokens
• Regularly Organize: Remove unused mainnets and tokens periodically for better wallet performance
• Stay Updated: Monitor official updates for new features or changes to mainnets and tokens
• Prioritize Security: When adding new mainnets and tokens, confirm they are from trustworthy sources to avoid malicious contracts

With this tutorial, you’re set to deposit, transfer, and manage mainnets and tokens in your wallet. These core features enable seamless digital asset management in the Web3 ecosystem. Always put security first—double-check every action and protect your mnemonic phrase and private key at all times.

FAQ

What deposit methods are supported (bank card, Alipay, WeChat, etc.)?

Supported methods include bank cards, Alipay, WeChat, and more. Choose the payment method that works for you—most bank cards are accepted for both deposits and withdrawals, enabling fast fund transfers.

How long does it take for deposits to arrive? Are there fees?

Deposits usually arrive within 5 minutes to several hours, depending on blockchain network confirmation speeds. Most deposits incur no platform fee; only the blockchain network gas fee applies.

Are there transfer amount limits? What’s the maximum per transaction?

Transfer limits depend on your account level and verification status. Standard accounts typically have a maximum of ¥50,000 per transaction; advanced verified accounts can transfer up to ¥500,000 per transaction. Limits may vary by token and network—please check the specific transfer rules for details.

What information do I need to transfer to someone else? How do I ensure security?

To transfer, you need the recipient’s wallet address. For security, always check the address carefully, use a hardware wallet, enable two-factor authentication, and securely store your private key—never share it with anyone.

What should I do if a deposit or transfer fails? How do I reach customer support?

If a deposit or transfer fails, go to your app’s fund account section, click on your deposit history, select the failed order, and enter the deposit details page to contact customer support. The team will help you resolve any asset issues promptly.